Technical Support (API) - Team Lead

What do we expect from you?

• Language: Proficiency in English (C1);
• Experience:
  • 3+ years in technical support or engineering, with 1+ years in a leadership or management role;
  • strong experience in managing B2B SaaS product support, especially API-based solutions.
  • Deep understanding of REST APIs, GraphQL APIs, and Single Sing-On (OAuth, SAML, SCIM)
• Skills:
  • Strong troubleshooting skills using advanced tools like Chrome Dev Tools, network monitoring and error-tracking systems
  • Expertise in API integrations, microservices architecture, and cloud technologies
  • Solid knowledge of performance optimization, security protocols, and web services (HTTP, JSON, XML)
• Exceptional leadership skills with the ability to motivate, develop, and guide a technical team

Advantages will be:     

• Highly analytical and detail-oriented, with a strong ability to problem-solve and implement improvements.
• Excellent communication and interpersonal skills to build strong relationships with both the team and clients. 

Working conditions:  

• Type of contract you choose yourself (freelance contract for students or employment contract);  
• Basic salary + bonuses;  
• Relocation bonus;
• Work environment: Office in Warsaw Mokotów 

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);  
• We offer private Medicover insurance;  
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 
• Professional development through training and cross-location cooperation at the international level.

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.